The Shire of Narembeen has developed a Customer Service Charter which defines how we work with our customers daily, and sets our commitment to the standard of services our customers can expect.
Our Values
What you can expect from us
Our commitment to you is to:
- behave in an honest, ethical and accountable manner
- follow the Shire of Narembeen Code of Conduct
- keep you informed
- offer accurate and consistent information
- make information, resources and services accessible and inclusive
- provide attentive, polite and professional service
- protect the privacy and confidentiality of personal information
- use processes that are effective, efficient and transparent
- work with integrity
Our Service Standards
We will
- complete actions within a specified timeframe
- be fair and impartial
- listen to our customers and take their views into consideration
Our information will be
- accurate, consistent and timely
- easy to access
- practical and relevant
Our staff will
- be courteous, helpful, and respectful
- greet you promptly and introduce themselves
- listen to what you have to say
- follow through on any commitments they make
- value and encourage your feedback
Compliments and Complaints
A 'Compliment' is an expression of approval or praise about our services. Give is a compliment with a simple 'Thank You' or acknowledge the quality service with a letter, email, or comment on our social media.
A 'Suggestion' is an idea or proposal that you believe will help improve our services.
A 'Works Request' is used to report a problem or request a service from the Shire in relation to any of our services or facilities. A works request can be completed by attending our Administration Office or on our website, A Works Request is not a request for private works on private property or facilities.
A 'Complaint' is an expression of dissatisfaction about our services or procedures.
What is not a complaint?
- A request for service.
- A request for information or an explanation of a policy or procedure.
- Disagreement with a policy or procedure of Council.
- An expression concerning the general direction and performance or behaviour of the Council or its Councillors.
- Reports about neighbours, noise, dogs, nuisances, unauthorised building work or similar; and
- Issues that fall into the regulatory aspect of the Shire's service.